Peak Teams CASE STUDY
LEADERSHIP AND CULTURE CHANGE
Background
A business unit of a major American technology company is seeking to maintain its number one position and increase revenues in a mature and declining market. Significant challenges are posed by increasing competitive pressure, changing customer preferences and globalization.
Employee surveys reveal a lack of engagement across the organization and scepticism about the leadership team’s ability to sustain market share and grow the business.
Objective
Top management seeks to implement an integrated multi-year program to build a sustainable high performance culture; enhance leadership capability, teamwork and connections across the business; and engage and align the worldwide organization.
Peak Teams Role
Peak Teams has designed and delivered a multi-year, ongoing program on two levels –
At the Leadership Level
- Creation of a 3 year plan including a new Vision, Strategy and Guiding Principles
- Regular leadership forums focusing on Strategy, Skills and Execution
- Increased connections to increase effectiveness and efficiency
- Skills development in communication, change effectiveness and leadership
- Assessment tools including Myers Briggs and customized diagnostic surveys
- Coaching and feedback for the VP and senior leaders
At the Team or Organizational Level
- All hands workshops to align the organization behind the new Vision and seek feedback on the 3 year plan
- Alignment events held every six months in California and Taiwan
- Fun shared experiences to build a common language and improve cross functional teamwork
- Regular and ongoing communication to reinforce the plan and engage every individual contributor
- Assessment tools including diagnostic surveys on engagement, leadership and change management
Results
At the Leadership Level, there has been significant improvement across 15 areas of leadership effectiveness, including change management, planning & execution, motivation, trust and teamwork.
At the Organizational Level, employee engagement and overall satisfaction has increased year on year and the culture of the organization has shifted from disengaged to vibrant and motivated. Greater alignment has been achieved across the business.
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