PEAK TEAMS CASE STUDY
HIGH PERFORMING TEAM
Background
The National Australia Bank’s Financial Planning (NAFP) team was confronted with numerous changes and challenges, some of which were internal to NAFP while others were due to circumstances across the broader National Australia Bank business. These challenges included morale and performance issues, high employee turnover, a trading scandal, publicly aired problems with the NAB Board, and a large drop in share price as investor confidence was tested.
Objective
Throughout these challenges, the NAFP team was determined to build a high performing team culture that would produce results at or above expectation.
Peak Teams Role
Peak Teams developed a three year integrated program for the NAFP team. Key elements of the program included:
- Detailed consulting, debrief and planning with the NAFP leadership team
- Use of the mountain climbing metaphor to engage the team and stir emotions such as commitment and passion through an extended period of time
- Customized Peak Teams programs focused on achieving difficult goals, sustaining peak performance, and aligning principles, priorities and objectives
- Development of a common language and shared experiences to create a stronger sense of team
- Inspiring keynote presentations on climbing Everest and overcoming personal obstacles
- Creative learning aids, customized letters for individual participants and
themed conference takeaways to reinforce learning
Results
After 3 years, the team achieved its goal of performing largely on or above plan, with most key measures between 15 and 35% above the previous years’ results. There are fewer issues around dealing with transitional change, and the focus is now on determining how to achieve bigger and better results in coming years.
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